Terms and Conditions SureWin Bet – Platform User Guidelines

SureWin Bet is an online betting platform offering a wide range of services including Sports Betting, Live Casino, Slots, fish shooting, and other online games to its users. This Terms and Conditions document ("Terms") governs the relationship between the Platform and every individual who accesses or uses our services.

By completing the registration process, making a deposit, or accessing any game or service on surewin bet, you automatically and fully accept these Terms. If you do not agree with any part of these Terms, you must discontinue use of the platform immediately.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, which also forms part of the overall agreement between you and surewin bet.

To register and use the surewin bet platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Is an individual registering on their own behalf and not on behalf of any other person.
• Not appearing on any active self-exclusion list on this platform or any other platform operated by an affiliated company.
• Not acting as an agent or intermediary for any third party.
• Understanding that betting carries the risk of financial loss and that you bet at your own risk.

Each individual is only permitted to register one account only. Registering multiple accounts by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — is strictly prohibited and may result in all associated accounts being suspended or terminated.

Upon successful registration, you will be assigned a unique user account. You are fully responsible for all activities that occur under your account, including all bets, transactions, and interactions made using your login credentials.

You must ensure the following:

• Your password must be strong and must not be shared with anyone, including family members or friends.
• Log out of your account after each session, especially on shared devices.
• Notify the surewin bet support team immediately if you suspect your account has been accessed without authorisation.
• Updating your account information whenever your personal details change.

Surewin bet will not be liable for any losses arising from unauthorised use of your account if you have failed to take reasonable security precautions. However, if you promptly report an account compromise, we will investigate and take appropriate action.

Surewin bet accepts deposits via multiple verified payment methods including FPX (online banking), Touch 'n Go eWallet, GrabPay, other digital wallets, and cryptocurrency. All deposits must be made using a payment method registered in your own name.

Deposit conditions that must be observed:

• The minimum deposit amount is MYR 30 per transaction, unless otherwise stated in a specific promotion.
• Depositing using a payment method that does not belong to you is strictly prohibited.
• All deposits are subject to anti-money laundering (AML) checks before being credited to the account.
• Surewin bet reserves the right to request identity verification (KYC) documents at any time before processing any deposit or withdrawal.
• Deposited funds may only be used for betting purposes within the surewin bet platform.

In the rare event that a deposit is not credited within the expected timeframe, please contact our support team with proof of the transaction. We will investigate and resolve the issue within 24 business hours.

Fund withdrawals at surewin bet are processed in accordance with strict procedures to ensure security and compliance with applicable financial regulations. All withdrawals will be returned to the same payment method used for the deposit, unless that method does not support reverse credits.

• The minimum withdrawal amount is MYR 50 per transaction.
• Standard withdrawals are processed within 1–3 business days depending on the selected payment method.
• The first withdrawal after registration or after updating a payment method may require additional verification.
• If the deposited amount has never been wagered at all, surewin bet reserves the right to deduct a processing fee before proceeding with the withdrawal.
• All withdrawal requests are subject to review of any bonus rollover requirements that may be active on your account.

Surewin bet offers a variety of bonuses and promotions to both new and existing members. Each promotion has specific terms that must be read and understood before claiming. The general conditions applicable to all bonuses are as follows:

1. Each bonus carries a rollover requirement that must be fulfilled before any withdrawal is permitted. The rollover ratio will be stated in the terms of each promotion.
2. The welcome bonus is only eligible for each new member's first deposit and may not be claimed more than once.
3. Bets placed using bonus balance only count toward rollover requirements if they meet the specified game eligibility criteria.
4. Surewin bet reserves the right to cancel any bonus if there is evidence of misuse or attempts to exploit a promotion.
5. All bonuses have a stated validity period — unused bonuses will expire automatically once that period ends.

In cases where bets are placed solely to meet rollover requirements without genuine play intent (e.g., placing bets on both sides of the same match), surewin bet reserves the right to void such bets and forfeit the associated bonus.

All bets accepted by the surewin bet platform are subject to the following rules:

• Bets confirmed by the system are final and cannot be cancelled or modified by the member.
• Surewin bet reserves the right to void bets in cases of significant technical errors, changes to event guidelines by the organiser, or exceptional circumstances affecting the accuracy of odds.
• Sports betting results are based on official outcomes announced by the relevant governing body.
• If an event is postponed or cancelled, related bets will be settled in accordance with the settlement rules outlined in the platform's help section.
• In-play betting may be temporarily suspended during critical moments of a match.

For casino and slot games, all game outcomes are generated by a certified random number generator (RNG) and cannot be influenced by any party. Results displayed by the system are final.

Using the surewin bet platform for any of the following purposes is strictly prohibited and may result in account termination and legal action:

• Use of bots, automated software, scripts, or any tools designed to access or operate the platform automatically.
• Any form of fraud, misconduct, or attempts to manipulate game outcomes or betting odds.
• Money laundering or using the platform for any other illegal purpose.
• Exploiting technical bugs or system vulnerabilities for unauthorised gain.
• Registering multiple accounts to claim bonuses repeatedly.
• Transferring or "selling" account funds to a third party.
• Using a payment method that does not belong to you for deposits or withdrawals.

Surewin bet is committed to protecting the privacy and personal data of all members. The collection, processing, and use of your personal data is carried out in accordance with our separate Privacy Policy, which forms part of this overall agreement.

In summary, your data is used for the following purposes only:

• Identity verification and compliance with KYC requirements.
• Processing of financial transactions and account management.
• Account and promotional communications (if you have opted in).
• Improving user experience and platform security.

Surewin bet does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. For more information, please refer to Privacy Policy ours.

Termination at member's request: You may close your surewin bet account at any time by contacting our support team. Prior to closure, all active rollover requirements must be fulfilled and any eligible balance will be processed for withdrawal in the usual manner.

Termination by the Platform: surewin bet reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmed fraudulent activity or money laundering.
• Accounts that have been inactive for more than 12 consecutive months with no activity.
• Instructions from a regulatory authority or applicable law enforcement body.

In the event of termination due to a breach of terms, surewin bet reserves the right to withhold all or part of the account balance subject to the outcome of an internal investigation.

To the extent permitted by applicable law, surewin bet shall not be liable for:

• Any losses incurred as a result of betting or gaming outcomes.
• Service interruptions caused by technical factors, system maintenance, or circumstances beyond our control.
• Indirect, consequential, or special losses arising from the use of the platform.
• Third-party actions that result in unauthorized access to your account due to your own negligence.

Surewin bet strives to maintain platform uptime at 99.9%, but cannot guarantee uninterrupted availability at all times. Members will be notified of any service disruptions as promptly as possible.

Surewin bet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any amendments take effect immediately upon being updated on this page. The last updated date will always be displayed at the top of this page.

It is your responsibility to review this page periodically to stay informed of the latest terms applicable to your use of the platform. Continued use of surewin bet following any amendments constitutes your acceptance of the updated terms.

If you have any questions regarding these Terms and Conditions, the surewin bet support team is ready to assist you via:

• Live Chat: Available 24/7 directly from the platform
• Support Email: [email protected]
• Language: Bahasa Malaysia and English